Historic Bethlehem Museums & Sites

In association with the Smithsonian Institution

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Visitor Services Associate (Part Time, Multiple Positions Available)

Visitor Services Associate supports the mission of Historic Bethlehem and assists at the Visitor Center & Museum Store.

Description

Historic Bethlehem Museums & Sites is seeking a Visitor Services Associate for the Historic Bethlehem Visitor Center and Museum Store in Historic Downtown Bethlehem, PA.  The organization cares for 20 historic sites, including two National Historic Landmarks, and provides public offerings through walking and custom tours year-round.  Historic Moravian Bethlehem has been designated as a National Historic Landmark District and been placed on the US Tentative List for eventual nomination to the UNESCO World Heritage List.

This position is responsible for increasing visitor awareness of the National Historic Landmark District including the museums and sites, local events, and local businesses.  This position requires sales appitude and focuses on selling HBMS museum/tour admission, along with special events and merchandise. The successful candidate is independent, outgoing, and comfortable working with the general public.  Through friendly and energetic interaction, the successful candidate will increase revenue which supports Historic Bethlehem Museums & Sites.

Responsibilities

  • Initiate and complete sales transactions with visitors - this includes greeting every customer, suggesting purchases, encouraging sales of tours, museum admission, and store merchandise, and upselling at point of sale to include donations.
  • Promote overall HBMS support (memberships, donations, in-kind support, merchandise transaction round-ups, and solicitation of special events).
  • Ability to work in Point of Sale System to include: entry of merchandise, inventory control, and generation of sales reports.
  • Answer phone inquiries.
  • Independently complete customer transactions promptly and accurately.
  • Request and record visitor information for enhanced marketing and outreach efforts.
  • Ensure that all displays and supplies are well stocked at all times.
  • Ensure that the store is neat and orderly at all times.
  • Maintain and report accurate visitation statistics.
  • Sharing information about downtown activities, shops, museums, and restaurants.
  • Ensure every guest receives high quality customer service.
  • Other duties as assigned.

Requirements

  • Must be at least 18 years of age.
  • Previous experience with merchandise and cash-handling.
  • Willingness and ability to work weekends and evenings.
  • Must be able to lift 50 lbs and move display pieces.
  • Ability to work as a team player and maintain a high standard of accountability.

Desired Skills

  • Previous non-profit, customer service, retail or museum experience preferred.
  • Ability to inspire the public to learn about our local history.
  • High energy – must be able to work in a fast-paced environment.
  • Demonstrate a sense of humor and delight in working with the general public.
  • Work with a high level of integrity and flexibility to enhance visitor and donor satisfaction.
  • Proficient computer skills and demonstrate ability to master new programs quickly.
  • Exceptional oral communication skills.

Reporting Relationship

This position primarily reports to the Visitor Center & Museum Store Coordinator, but also reports to Vice President and Managing Director.

To Apply

Interested applicants should send a  cover letter and resume to LoriAnn Wukitsch

Note: This is a part time position.

Special Event Site Rental Coordinator (Part Time)

Special Event Site Rental Coordinator supports the mission of Historic Bethlehem and the Vice President and Managing Director.

Responsibilities

  • Works to facilitate site rentals at Historic Bethlehem Museum & Sites for events. These include (but are not limited to) weddings, birthday parties, funeral/memorial luncheons/dinners, reunions, bridal showers, and baby showers.
  • Facilitate events at multiple locations within HBMS. Coordinator will effectively manage follow-up tasks after the event has concluded to ensure excellent customer satisfaction and word of mouth recommendations.
  • Coordinator will be capable of opening and closing event venue and follow museum opening and closing practices for each event, including set up, event oversight, and event breakdown.
  • Coordinator will be able to handle solicitation and management of event paperwork including contract, payment, and insurance requirements in client folders.
  • Must be adept at professional interaction and diplomatic communication with customer and customers’ guests at events and properly supervise the site and collections. Individual must be comfortable in exercising authority to remind guests about our HBMS museum and historic site guidelines. Will be familiar with site rental policies and emergency procedures and be able to implement them during an event, if necessary.
  • Will be knowledgeable about HBMS program offerings and able to give tours to prospects and highlight the historic features of each site to showcase Bethlehem’s rich history.
  • Other duties as assigned.

Requirements

  • Must have excellent attention to detail.
  • Must have reliable transportation.
  • Must be available to work weekends and evenings.
  • Must be proficient at Microsoft Office.
  • Must have a friendly, outgoing personality and enjoy working with people and solving problems
  • Must dress professionally for all event functions: set-up, event duration, and breakdown.
  • Must be able to lift up to 50 pounds

Desired Skills

  • Minimum 1 year experience in event planning and/or coordination.

Reporting Relationship

This position primarily reports to Vice President and Managing Director.

To Apply

Interested applicants should send a  cover letter and resume to LoriAnn Wukitsch

Note: This is a part time position.

Museum Teacher (Part Time)

Museum teachers support the mission of Historic Bethlehem and bring history to life by educating the public about Bethlehem's rich heritage.

Responsibilities

  • Facilitate learning experiences at Historic Bethlehem Museums & Sites
  • Implement educational outreach programs at area schools
  • Understand thoroughly educational program content
  • Manage groups of up to 25 school students and their chaperones
  • Provide safe and encouraging active learning experiences for children of all ages

Requirements

  • Professional knowledge of best practices in K-8 education
  • Bachelor's Degree in elementary education
  • One-year experience teaching K-8 students

Desired Skills

  • Possesses exceptional ability to relate to children and colleagues
  • High energy
  • Flexibility and strong interpersonal skills
  • Ability to walk and stand for up to three hours
  • Ability to wear period-appropriate attire during program

Background Check

All candidates are required to pass Child Abuse Clearance Act 151, FBI Fingerprint Clearance Act 114, and PA State Police Act 34 background checks.

To Apply

Interested applicants should send a  cover letter and resume to Lindsey Jancay

Note: This is a part time position.


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74 West Broad Street, Suite 310, Bethlehem, PA 18018 | Phone: 610-882-0450 | FAX: 610-882-0460 | info@historicbethlehem.org

Historic Bethlehem Partnership, Inc. is a not-for-profit 501(c)(3) organization. Registration and financial information about Historic Bethlehem Partnership, Inc. may be obtained from the Pennsylvania Department of State by calling toll-free, within Pennsylvania, 1-800-732-0999, or on the web at www.dos.state.pa.us. Registration does not imply endorsement.