Historic Bethlehem Museums & Sites

In association with the Smithsonian Institution

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Visitor Services Associate (Part Time, Multiple Positions Available)

Visitor Services Associate supports the mission of Historic Bethlehem and assists at the Visitor Center & Museum Store.

Description

Historic Bethlehem Museums & Sites is seeking a Visitor Services Associate for the Historic Bethlehem Visitor Center and Museum Store in Historic Downtown Bethlehem, PA.  The organization cares for 20 historic sites, including two National Historic Landmarks, and provides public offerings through walking and custom tours year-round.  Historic Moravian Bethlehem has been designated as a National Historic Landmark District and been placed on the US Tentative List for eventual nomination to the UNESCO World Heritage List.

This position is responsible for increasing visitor awareness of the National Historic Landmark District including the museums and sites, local events, and local businesses.  This position requires sales appitude and focuses on selling HBMS museum/tour admission, along with special events and merchandise. The successful candidate is independent, outgoing, and comfortable working with the general public.  Through friendly and energetic interaction, the successful candidate will increase revenue which supports Historic Bethlehem Museums & Sites.

Responsibilities

  • Initiate and complete sales transactions with visitors - this includes greeting every customer, suggesting purchases, encouraging sales of tours, museum admission, and store merchandise, and upselling at point of sale to include donations.
  • Promote overall HBMS support (memberships, donations, in-kind support, merchandise transaction round-ups, and solicitation of special events).
  • Ability to work in Point of Sale System to include: entry of merchandise, inventory control, and generation of sales reports.
  • Answer phone inquiries.
  • Independently complete customer transactions promptly and accurately.
  • Request and record visitor information for enhanced marketing and outreach efforts.
  • Ensure that all displays and supplies are well stocked at all times.
  • Ensure that the store is neat and orderly at all times.
  • Maintain and report accurate visitation statistics.
  • Sharing information about downtown activities, shops, museums, and restaurants.
  • Ensure every guest receives high quality customer service.
  • Other duties as assigned.

Requirements

  • Must be at least 18 years of age.
  • Previous experience with merchandise and cash-handling.
  • Willingness and ability to work weekends and evenings.
  • Must be able to lift 50 lbs and move display pieces.
  • Ability to work as a team player and maintain a high standard of accountability.

Desired Skills

  • Previous non-profit, customer service, retail or museum experience preferred.
  • Ability to inspire the public to learn about our local history.
  • High energy – must be able to work in a fast-paced environment.
  • Demonstrate a sense of humor and delight in working with the general public.
  • Work with a high level of integrity and flexibility to enhance visitor and donor satisfaction.
  • Proficient computer skills and demonstrate ability to master new programs quickly.
  • Exceptional oral communication skills.

Reporting Relationship

This position primarily reports to the Director of Visitor Experience & Community Outreach, but also reports to Vice President and Managing Director.

To Apply

Interested applicants should send a  cover letter and resume to LoriAnn Wukitsch

Note: This is a part time position.

Site Rental Assistant for Special Events (Part Time)

Site Rental Assistant supports the mission of Historic Bethlehem and Site Rental Coordinator.

Responsibilities

  • Works in conjunction with the Site Rentals Coordinator to facilitate historic sites for events. These include (but are not limited to) weddings, birthday parties, funeral dinners, bridal showers, and baby showers.
  • Assistant will facilitate events at multiple locations within HBMS. On most occasions, the Site Rental Assistant and Coordinator will work separately on different contracted events.   Site Rental Assistant will communicate during and after event(s) to address any issues, conflicts, or future opportunities.
  • Assistant will be a key-holder of the event venue and follow site opening and closing procedures for event, including set up, during events and event breakdown.
  • Must be adept at interaction with customer and customer’s guests at events and supervise the site and collections, and has the authority to remind guests about our HBMS guidelines. Will be familiar with site rental policies and emergency procedures and be able to implement them during an event, if necessary.
  • Will be knowledgeable about HBMS program offerings and able to give tours to prospects and highlight the historic features to showcase Bethlehem’s rich history.
  • Other duties as assigned.

Requirements

  • Must have reliable transportation.
  • Must be available to work weekends and evenings.
  • Must be proficient at Microsoft Office.
  • Must have a friendly, outgoing personality and enjoy working with people. Dress professionally for all event functions: set-up, event duration, and breakdown
  • Must be able to lift up to 50 pounds.

Desired Skills

  • Minimum 1 year experience in event planning and coordination.

Reporting Relationship

This position primarily reports to and works in conjunction with the Site Rentals Coordinator, but also reports to Vice President and Managing Director.

To Apply

Interested applicants should send a  cover letter and resume to LoriAnn Wukitsch

Note: This is a part time position.

Museum Teacher (Part Time)

Museum teachers support the mission of Historic Bethlehem and bring history to life by educating the public about Bethlehem's rich heritage.

Responsibilities

  • Facilitate learning experiences at Historic Bethlehem Museums & Sites
  • Implement educational outreach programs at area schools
  • Understand thoroughly educational program content
  • Manage groups of up to 25 school students and their chaperones
  • Provide safe and encouraging active learning experiences for children of all ages

Requirements

  • Professional knowledge of best practices in K-8 education
  • Bachelor's Degree in elementary education
  • One-year experience teaching K-8 students

Desired Skills

  • Possesses exceptional ability to relate to children and colleagues
  • High energy
  • Flexibility and strong interpersonal skills
  • Ability to walk and stand for up to three hours
  • Ability to wear period-appropriate attire during program

Background Check

All candidates are required to pass Child Abuse Clearance Act 151, FBI Fingerprint Clearance Act 114, and PA State Police Act 34 background checks.

To Apply

Interested applicants should send a  cover letter and resume to Lindsey Jancay

Note: This is a part time position.


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74 West Broad Street, Suite 310, Bethlehem, PA 18018 | Phone: 610-882-0450 | FAX: 610-882-0460 | info@historicbethlehem.org

Historic Bethlehem Partnership, Inc. is a not-for-profit 501(c)(3) organization. Registration and financial information about Historic Bethlehem Partnership, Inc. may be obtained from the Pennsylvania Department of State by calling toll-free, within Pennsylvania, 1-800-732-0999, or on the web at www.dos.state.pa.us. Registration does not imply endorsement.